This information will provide the insight about Tikla Cars protect its customers privacy rights who visit www.tiklacars.com for order Minicab service or just browse to obtain price quote. All users are of www.tiklacars.com are subject to this privacy policy. This privacy policy applies to all pages of the www.tiklacars.com . This privacy policy does not apply to our partner PHOs websites. Any personal information you decided to send other companies using www.tiklacars.com, Tikla Cars take no responsibility of their privacy policy. Before sending information to them please check their privacy policy.

This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") you may provide on the tiklacars.com website ("Website" or "Service") and any of its related products and services (collectively, "Services") is collected, protected and used.

It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is a legally binding agreement between you ("User", "you" or "your") and Tikla Cars ("Tikla Cars", "we", "us" or "our"). 

By accessing and using the Website www.tiklacars.com and Services offered by Tikla Cars and working partners PHOs, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy and the terms & conditions publish at www.tiklacars.com on a separate page here. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

1.The information we collect:

1. You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. 
2. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). 
3. This only happens when you decide to book minicab service with us. Booking a private hire minicab or relevant service, require you to provide following:
4. Your full name, passenger full name, number of passengers, your contact number, your contact email, your pickup address, you drop off address, date of journey, time of journey, luggage detail, payment detail, credit detail, and the information about additional services that you required, such as child seat, meet & greet, etc. 
5. Moreover, when customer/passenger paying for a booking, this payment processing may require identity checks, that requires billing address, card holder name, to complete the order by charging the quoted and agreed price via debit or credit card. 
6. Store bank account or card detail will never be shared with our partner PHOs or any other third party. This information will only be used to process your order of service, using our Payment Service Provider’s process, where an identity check or authentication requires to eliminate the fraud risk. 
7. We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any online form on the Website. When required, this information may include the following:

2. Automatic collection of information

1. When you open the Website, our servers automatically record information that your browser sends. 
2. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
3. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
4. Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases and our joint marketing partners. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory, when booking a service with Tikla Cars, are welcome to contact us on info@tiklacars.com.

3. Cookies Policies:

1. The Tikla Cars Website and Services use "cookies" to help personalize your online experience. 
2. A cookie is a text file that is placed on your hard disk by a web page server. 
3. Cookies cannot be used to run programs or deliver viruses to your computer.
4. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
5. We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. 
6. You have the ability to accept or decline cookies. 
7. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
8. You may learn more about cookies and how they work in this guide.

4. How we use this information?

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. 

Tikla Cars a private hire minicab company that provide taxi type service to transport passenger from point A to point B. This happens when you request and order a minicab service via www.tiklacars.com or by calling to one of our representatives. To complete this order of service or minicab ride, we required certain data that which allow us to identify you, you pick up location, your drop of location etc. We provide this service for reward, so when you pay for the ordered service, we require your payment detail to complete your ordered.

Following are the most common use of the information we collect from you: 

1. Create and manage user accounts. 
2. Fulfil and manage orders.  
3. Deliver products or services Improve products and services.  
4. Send administrative information.     
5. Send marketing and promotional communications.     
6. Respond to inquiries and offer support. 
7. Request user feedback. Improve user experience.      
8. Post customer testimonials.              
9. Enforce terms and conditions and policies.   
10. Protect from abuse and malicious users.        
11. Respond to legal requests and prevent harm.   
12. Run and operate the Website and Services.

 

5. Sharing the information / Disclosure of information

1. Tikla Cars operate as private hire minicab services for reward. When we receive a booking of a trip/journey form our customers/passengers, we assigned this bookings to our driver to fulfil the requirement of the order. 
2. However, on some occasions we pass this booking to our carefully selected PHOs who perform this service on behalf of Tikla Cars.
3. We share booking information that contains your name, contact number, pickup address, drop off address, date of journey, time of journey, and any additional service information that require by you to complete transfer successfully.
4. We do not share your payment details with PHOs.
5. We do not share your email address with PHOs.
6. Depending on the requested Services or as necessary to complete any transaction or provide any service you have requested, we may contract with other companies and share your information with your consent with our trusted third parties that work with us. 
7. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. 
8. We may share your Personal Information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. 
9. These third parties are given Personal Information they need only in order to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
10. We may share your personal information with where required by law, for example to comply with subpoena or related lawful procedure. 
11. Where Tikla Cars considers in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
12. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.
13. We do not share Personal Information with unaffiliated third parties. These service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. 
14. Depending on your location, data transfers may involve transferring and storing your information between different departments of the Tikla Cars. 
15. We may have to have part of operational process outside the UK where staff perform their duty for Tikla Cars, such as customer support representative, data entry staff, booking despatching staff some of our operational process  the Tikla Cars.
16. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. 
17. If any such transfer takes place, you can find out more by checking the relevant sections of this Policy or inquire with us using the information provided in the contact section.

 

 

 

 

6. Processing the information:

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the area and if one of the following applies: 

1. you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law. 
2. (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof. 
3. (iii) processing is necessary for compliance with a legal obligation to which you are subject. 
4. (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; 
5. (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.         

7. Privacy of children:

1. We do not knowingly collect any Personal Information from children under the age of 18. 
2. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. 
3. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. 
4. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us on info@tiklacars.com 
5. You must also be at least 18 years of age to consent to the processing of your Personal Information in your country.

8. Data protection rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights and Tikla Cars aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

1. You have the right to request access to your Personal Information that we store and have the ability to access your Personal Information.
2. You have the right to request that we correct any Personal Information you believe is inaccurate. 
3. You also have the right to request us to complete the Personal Information you believe is incomplete.
4. You have the right to request the erase your Personal Information under certain conditions of this Policy.
5. You have the right to object to our processing of your Personal Information.
6. You have the right to seek restrictions on the processing of your Personal Information. When you restrict the processing of your Personal Information, we may store it but will not process it further.
7. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
8. You also have the right to withdraw your consent at any time where Tikla Cars relied on your consent to process your Personal Information.
9. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

9. The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: 

1. You have the right to withdraw consent where you have previously given your consent to the processing of your information. 
2. You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent. 
3. You have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing. 
4. You have the right to verify the accuracy of your information and ask for it to be updated or corrected. 
5. You have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it. 
6. You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us. 
7. You have the right to receive your information in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

10. How to exercise these rights?

1. Any requests to exercise your rights can be directed to Tikla Cars through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. 
2. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person. 
3. You must include sufficient details to allow us to properly understand the request and respond to it. 
4. We cannot respond to your request or provide you with Personal Information unless we first verify your identity or authority to make such a request and confirm that the Personal Information relates to you.

 

 

 

 

11. Billing and payments:

 

1. We use third party payment processors to assist us in processing your payment information securely.
2. Third party, for example PayPal, Credit and Debit card Merchant service provider, Stripe, and Banks etc.
3. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. 
4. We suggest that you review their respective privacy policies.

12. Information security:

1. We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. 
2. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. 
3. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that:

1. there are security and privacy limitations of the Internet which are beyond our control;
2. the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; 
3. any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

13. Data breach:

1. In the event we become aware that the security of the www.tiklacars.com and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.
2. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.

 

 

 

 

 

 

 

 

14. Changes and amendments

1.  We reserve the right to modify this Policy or its terms relating to our Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information.
2. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided.
3. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified.
4. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.
5. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

15. Links to other resources:

1. The Website and Services contain links (if any) to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. 
2. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

16. Do Not Track signals:

1. Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website.
2. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. 
3. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.

17. Retention of information

1. We will retain and use your Personal Information for the period necessary to comply with our legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required or permitted by law. 
2. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. 
3. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

 

 

 

 

18. Your objection to the information processing:

 

19. Acceptance of this policy

1. You acknowledge that you have read this Policy and agree to all its terms and conditions. 
2. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

20. Drivers Android / IOS Apps.

1. TiklaCars Driver App collects location data in background to get your location to reach on time to pick passenger even when the app is closed or not in Use.

Contacting us:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the contact form or send an email to info@tiklacars.com.

This document was last updated on March 21, 2021.