Frequently Asked Questions

It is always advisable to select the correct vehicle size and type for your journey. This is mainly depending on the number of passengers and luggage. Selecting the correct vehicle saves from any unpleasant situation at the time journey. The following information will help in deciding on the correct vehicle. However, if you still require further assistance, please call us on 020-8925-3849 or email us at support@tiklacars.com , and we will do our best to resolve the matter. Happy journey:

  • Saloon Cars:
  • 3 passengers, 2 suitcases, max weight 20kg each suitcase, 1 small size hand luggage.
  • Estate Car:
  • 4 passengers: 4 suitcases, max weight 20kg each bag, 2 small sizes hand luggage.
  • Executive Car:
  • 3 passengers, 2 suitcases, max weight 20kg each bag, 2 small sizes hand luggage.
  • S Class Executive:
  • 3 passengers, 2 suitcases, max weight 20kg, 2 small sizes hand luggage.
  • People Carrier:
  • 5 passengers, 5 suitcases 20kg. 6 passengers, 6 small sizes hand luggage.
  • MPV 8 Minibus:
  • 8 passengers, 8 suitcases 20kg, 8 small sizes hand luggage.

In above situation for international flight, you we recommend at least one hour 09:00 pm time for booking.
Following information is based on previous experiences and does not guarantee absolute accuracy of a processing time after landing. We suggest you add additional time for your pickup to avoid parking charges. After free 15 minutes there will be additional parking and waiting time charges subject to the terms and condition.

  • European Flights: 30 minutes with hand luggage only, 45 minutes with checked in luggage.
  • International flights: 45 minutes with only hand luggage, 60 minutes for with checked in luggage.
  • COVID-19 processing time:
  • Please note, it is not guarantee you will be free within one hour especially during the COVID-19 restrictions, sometimes it is taking about 4 hours to clear. Please do your due diligence before selecting setting up pickup time.
    Above mentioned timings are only to use as an idea but not as confirm processing period and cannot be used against any of our booking for any kind of compensation whatsoever. You may be free lot earlier in this situation you may have to wait for driver, or you will be charged waiting time as per rules if waiting time exceeds.

  • Airport / Seaport pickups:
  • Tikla Cars will provide 15 minutes of free additional waiting time on top of your booking time. For example, your booking time is 09:00 pm, the driver will wait until 09:15 free of charge. After 15 minutes of free waiting time, there will be a waiting time charge of £5 for every 15 minutes, starting every first minute of the 15 minutes plus parking charges (we will provide ticket evidence) for additional time.
  • None Meet and Greet Jobs:
  • Important note: driver will be parked nearby the terminal, once you collect your luggage, please text, or call driver. Driver will arrive at pickup point about 10 to 12 minutes. Your chargeable waiting time (if any) will be cut off once you text or call driver about the collection of your luggage.

Meet & Greet is receiving passengers inside the airport terminal with the name board in hand. It will take more time than the normal pick-up time and carry additional charges. Following the meeting, points are recommended for Meet & Greet customers. Still, we recommend passenger communicate with the driver if cannot find the driver at the designated meeting point. It is best to speak or text the driver to save additional parking charges once you go through the passport control. Please note that if you cannot see the driver, please call on driver’s number or company number 0208 925 3849.

  • Heathrow Terminal 2: Waiting by the Café Nero:
  • Heathrow Terminal 3: Waiting by the Café Nero:
  • Heathrow Terminal 4: Waiting by the Café Nero:
  • Heathrow Terminal 5: Waiting by the Café Nero:
  • London Stansted Airport: By the information desk.
  • London Southend Airport:By the Costa Coffee Shop.
  • London Gatwick Airport North Terminal: By the Marks & Spencer
  • London Gatwick Airport South Terminal: By the Costa Coffee Shop
  • London Luton Airport: By the Costa Coffee Shop.
  • London City Airport: By the WHSmith.

Heathrow:

  • Heathrow Terminal 2, Parking Level 2 by the Lifts. (Once landed, please call the driver to confirm).
  • Heathrow Terminal 3, Parking Level 3 by the Lifts. (Once landed, please call the driver to confirm).
  • Heathrow Terminal 4, Parking Level 4 by the Lifts. (Once landed, please call the driver to confirm).
  • Heathrow Terminal 5. Parking Level 5 by the Lifts. (Once landed, please call the driver to confirm).
Luton Airport
  • London Luton Airport: (Once landed, please call or text the driver to confirm).
  • (Pick up from the drop-off/ pick up point, Zone ABCD).
Gatwick Airport:
  • London Gatwick North Terminal by the: (Once landed, please call the driver to confirm).
  • London Gatwick South Terminal by the: (Once landed, please call the driver to confirm).
Stansted Airport:
  • London Stansted Airport: (Once landed, please call or text driver to confirm)
  • Express pick-up/drop off Zone B. (drivers are not allowed to wait more than 10 minutes here);
    Please ensure when you are about to arrive at Zone B, then call or text the driver. Thank you. In case a driver needs to come back again for pick-up, there will be additional parking charges according to the parking ticket. (To reach the express drop off Zone B, please go through the glass doors from arrival, across the road, you will find zones ABCD. Please stay on the same level do not go downstairs)
City Airport:
  • London City Airport: (Please call or text driver once landed).
Southend Airport:
  • London Southend Airport: (please or text driver once landed).

If your flight is delayed before departure, please inform as soon as possible. We will do our best to adjust the booking time. Once the flight has departed, we will not be able to amend the booking time, and you may get charged for waiting time. (Please see waiting time charges in the waiting time section). Please note we need at least 3 hours advance notice to amend your airport pick-up time.

You can make payment using a credit/debit card. Use the link provided on our website to make a payment. Any issue, please email us at bookings@tiklacars.com. Please note: a booking is not confirmed unless you receive an email with booking confirmation. Payment successful is not a booking confirmation.

Please email us at bookings@tiklacars.com or call us on 0208 925 3849 to cancel a confirmed booking. Please watch for a cancellation confirmation via email to confirm the booking has been cancelled. To cancel a booking that receives a full refund, we required at least 24 hours advance notice before pick-up time.

  • No charges will apply for 24 hours advance notice.
  • Less than 24 hours cancellation notice will occur cancellation fee as below:
    • Between 24 hours to 4 hours: %25
    • Between 4 hours to 1 hour: %50
  • Less than 1 hour: 100% (No refund will be made for less than one hour’s cancellation)
  • Cancellation request made between 24 hours to 4hours before the booking time will occur 25%.

The following information is only for an idea and based on our experience from day-to-day jobs. However, we do not guarantee how much time it will take before reaching your destination. Please check journey time by clicking the link below. https://www.theaa.com/route-planner/route and add additional time according to the table below.

  • Your proposed journey time:
    • 05:30 am to 09:30 am
    • Add 50% additional time
  • Your proposed journey time:
    • 09:30 am to 03:30 pm
    • Add 25% additional time
  • Your proposed journey time:
    • 03:30 pm to 08:00 pm
    • Add 50% additional time
  • Your proposed journey time:
    • 08:00 pm to 05:30 am
    • The driver should cover the journey as per the route planner.

We always try to please our customers by offering professional minicab services. However, if you feel we did not meet the required standard at any stage, please give us a call or email us at complaint@tiklacars.com. We assure you of the best response and every effort to resolve the issue. We strongly believe in customer retention. Please do not leave any reviews without contacting us.